MANAGER, PRODUCT MANAGER - IDENTITY SERVICING

Company: Capital One Services, LLC
Location: New York
Posted on: October 21, 2024

Job Description:

Center 2 (19050), United States of America, McLean, VirginiaManager, Product Manager - Identity ServicingAt Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered the use of predictive modeling to individually personalize credit card offers, turning the entire industry on its head. As we've grown bigger, we've found more and more ways to use technology and face-to-face conversations to understand the human problems associated with money and finances.In the Consumer Bank, we've combined this human-centered approach with our heritage of data-driven decision making to design, build and test our way to truly enabling financial experiences. We've challenged ourselves to spend less time planning, more time doing, and, above all else, to see the world through the eyes of our customers as they work to understand and manage their money.Are you passionate about improving the way people interact with their money? Are you driven by the delight you bring to customers? Do you keep asking, why, until you hit the root? It's common to fall in love with solutions, but have you ever fallen in love with the problem? Do you have an opinion on whether shipping is more important than perfection? Do you have a healthy dose of skepticism for the impossible? If you're nodding your head, then we want you!Knowing our customer is critical to the safety and soundness of our Bank - and protect the integrity of the banking system. The Manager, Product Management, for Identity Servicing is responsible for Retail Bank's case experiences at account opening and at critical moments in the customer's life where we need to change or verify a customer's identity. Working with stakeholders across the enterprise, you will articulate and implement a vision for the future of identity servicing leveraging extensible features and experiences.On any given day in the Bank you'll be:Empowered. Part of a team driving the bank's omni-channel servicing portfolio responsible for setting and delivering an experience framework on how our customers should be serviced in both digital and digital-human interactionsLearning constantly. Work deeply with customers, associates, designers, technologists and data scientists to build cutting edge solutionsInnovating relentlessly. Pushing big change by asking bold questions; starting small, testing, and learning your way to something dramatically betterSharing openly. Telling stories that change the way people think about building products and solving problems, and that illustrate the power of what software can do to make them even betterConnecting creatively. Jumpstarting a self-supporting community by sowing the right seeds, building the right tools, integrating the right off-the-shelf products and just plain elbow greaseSucceeding strategically. Solving the right problem and holding on the wrong one.Here is what you will bring to the table:Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea, or follow an email chain for weeks to find someone with an answer.Do-er. You have a bias toward action, you try things, and sometimes you fail. You dug up a hidden feature in an API that let you do something really cool or introduced a new routine that broke down silos led to better decisions.Passionate. You care about growing others and bringing them together around what's possible. You've started meetup groups or taught General Assembly courses because you love enabling others.Communicator. You can communicate complex ideas clearly, your team knows their priorities and why they're doing what they're doing. Maybe you're an introvert, or maybe you're an extrovert, but nobody accuses you of keeping them out of the loop.Wrangler. You've gotten back-end engineers to play nice with iOS developers, you can inspire an ETL developer to write creatively about her latest pipeline.Fearless. Big, undefined problems don't frighten you. You can work at a tiny crack until you've broken open the whole nut. You are comfortable saying no.Here is what we will bring to the table:Competitive salary and equity (including a robust 401(k) plan)Excellent medical and dental insurance (and other health benefits)Superstar product, design, data and engineering leaders [Paypal, Google, Gilt, Yodle, AOL, Adaptive Path]Top class engineering teams that you will lead and build product alongsideContinuous learning budgetHighly supportive and bought in leadership environmentBasic Qualifications:At least 3 years of experience working with cross-functional teams to deliver consumer experiences.At least 3 years of experience working on the core product platforms that power digital experiencesAt least 3 years of digital industry experience for consumersBachelor's Degree or military experiencePreferred Qualifications:At least 3 years of experience with web and client-side mobile platformsAt least 2 years of experience as a Product Owner in an Agile development processMBAThe minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.New York City (Hybrid On-Site):$163,300 - $186,400 for Graduate Product Development ProgramCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.At this time, Capital One will not sponsor a new applicant for employment authorization for this position.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.Minimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly

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