Director: GM Client Experience - AML KYC Escalation Coordinator
Company: Disability Solutions
Location: New York
Posted on: October 20, 2024
Job Description:
Job Description:Candidate will be a part of the Client
Experience team within the Global Markets (GM) line of business.
The FunctionThe Client Experience team is the front line unit who
works with clients and internal partners to enhance the client
experience, including Know Your Client (KYC) periodic refresh and
remediation processes. We work in close collaboration with Global
Markets Sales, GM KYC Client Outreach team and risk partners to
support the client lifecycle end to end processes including the
Bank's global regulatory and policy requirements as it relates
Client Due Diligence (CDD) documentation collection, with support
from Operations and Global Financial Crimes Risk teams.The team
acts as a coordination point for resolving issues/challenges as it
relates to clients, including issues stemming from periodic
refresh.The RoleThe Global Markets Client Experience - AML KYC
Escalation Coordinator will help to resolve client issues across
business sectors and regions around KYC requirements.Role
Responsibilities
- Work closely with the GM KYC Client Outreach team to assist
with requirement clarifications and escalations
- Main point of contact for KYC escalations with GFC, AML
Ops
- Participate on calls with COS and clients to address KYC
questions as needed
- Partners with KYC support to review, challenge and communicate
the KYC refresh forecast including any considerations as it relates
to internal capacity as well as client population
considerations
- Oversees and resolves the risks and impacts of non compliance
with KYC processes, including restrictions, closures and associated
business growth impacts
- Consolidate and escalate client feedback on policy,
requirements and/or jurisdictional nuances where given to help
improve the Bank's processes across lines of business and
regions
- Raise process issues and improvements that collectively help
our clients
- Partner with colleagues in Banking, Sales,, FLU COOs, FLU
Change, FLU Business Controls, Operations, and other groups as
needed
- Represent Outreach on exam/audit/regulatory management from a
FLU perspective, where needed
- Adhere to bank privacy policies in securing non-public
information obtained as part of KYC activities
- Embrace a collaborative and output oriented cultureRequired
Skills
- Bachelor's degree or equivalent years of experience; Juris
Doctorate preferred
- Knowledge of AML CDD policy and standards, industry practices
in AML CDD, including legal entities in global jurisdictions
- Experience managing and/or running AML governance programs
preferred
- Must demonstrate a strong client focus
- Demonstrable ability to work across lines of business, regions
and global client groups
- Understands how the client book fits into the overall business
growth strategy
- Understand big picture and ability to work well
independently
- Ability to initiate and build strong relationships with all
levels of the organization
- Excellent interpersonal skills for motivation, collaboration
and encouragement
- Professional Demeanor: Demonstrating patience, composure, and
positive attitude.
- Problem Solving and Decision Making Skills: Thinking
analytically, using diverse research skills, applying past
experiences to problem resolution, developing multiple resolutions,
knowing how to and where to go to resolve problems.
- Flexibility and Adeptness: Handling multiple projects and daily
tasks adjust to a changing environment adept to new approaches that
improve overall work efficiency and effectiveness.
- Initiative: Identify process improvements, demonstrate a
"self-starter" behavior and a willingness to help others, and show
potential to require minimal supervision.
- Strong organizational skills and ability to prioritize and
manage competing priorities with excellent attention to
detailShift:1st shift (United States of America)Hours Per Week:
40Pay Transparency detailsUS - NY - New York - ONE BRYANT PARK -
BANK OF AMERICA TOWER (NY1100)Pay and benefits informationPay
range$175,000.00 - $300,000.00 annualized salary, offers to be
determined based on experience, education and skill
set.Discretionary incentive eligibleThis role is eligible to
participate in the annual discretionary plan. Employees are
eligible for an annual discretionary award based on their overall
individual performance results and behaviors, the performance and
contributions of their line of business and/or group; and the
overall success of the Company.BenefitsThis role is currently
benefits eligible. We provide industry-leading benefits, access to
paid time off, resources and support to our employees so they can
make a genuine impact and contribute to the sustainable growth of
our business and the communities we serve.
Keywords: Disability Solutions, Union , Director: GM Client Experience - AML KYC Escalation Coordinator, Executive , New York, New Jersey
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