Product Director, US Oncology Customer Experience & Congress and Conventions Management
Company: Disability Solutions
Location: Horsham
Posted on: October 19, 2024
Job Description:
Johnson & Johnson is currently recruiting for a Product
Director, US Oncology Customer Experience & Congress and
Conventions Management, located in Horsham, PA.\rAt Johnson &
Johnson, we believe health is everything. Our strength in
healthcare innovation empowers us to build a world where complex
diseases are prevented, treated, and cured, where treatments are
smarter and less invasive, and solutions are personal. Through our
expertise in Innovative Medicine and MedTech, we are uniquely
positioned to innovate across the full spectrum of healthcare
solutions today to deliver the breakthroughs of tomorrow, and
profoundly impact health for humanity. Learn more at
https://www.jnj.com/.\rFor more than 130 years, diversity, equity &
inclusion (DEI) has been a part of our cultural fabric at Johnson &
Johnson and woven into how we do business every day. Rooted in Our
Credo, the values of DEI fuel our pursuit to create a healthier,
more equitable world. Our diverse workforce and culture of
belonging accelerate innovation to solve the world's most pressing
healthcare challenges.\rWe know that the success of our business -
and our ability to deliver meaningful solutions - depends on how
well we understand and meet the diverse needs of the communities we
serve. Which is why we foster a culture of inclusion and belonging
where all perspectives, abilities and experiences are valued and
our people can reach their potential.\rAt Johnson & Johnson, we all
belong.\rThis position within the US Oncology Strategy & Operations
team, is part of the commercial organization at Janssen Biotech of
Johnson & Johnson. This group is responsible for integrated
Customer Experience and Congress and Conventions strategy across
the portfolio. This role is focused on leading congresses,
conventions, program management and building Health Policy Advocacy
in support of long-term strategy across the Oncology Franchise,
while ensuring that the strategy and execution are reflective and
inclusive of the Johnson and Johnson Oncology Portfolio Approach.
This role will play a critical role collaborating with the Global
Marketing, Global R&D, and US Cross Functional teams including
Brand Marketing, Global Strategic Marketing, Sales, Sales training,
Business Analytics, Strategic Customer Group, Medical Affairs,
North America Pharma affiliates, Alliance Management,
Communications, Corporate and Outside vendors to effectively
execute key commercial activities.\rKey Responsibilities:
- \r
- Reporting to and working in partnership with the Sr. Director
US Oncology Strategy & Operations Lead, this individual will lead
the Customer Experience and Congress & Conventions Management team
and ensure operational excellence related to planning, budgeting,
vendor management and internal stakeholder engagement for major
Oncology Congresses.
- Responsible for overall E2E strategy for the Customer
Experience & Congress and Conventions Management team across the
Hematology and Solid Tumor portfolio.
- Accountable for a consistent congress experience for attendees
through all pre-, peri-, and post- congress activities. It will
support the International Congress Governance Committee and serve
as a Congress Lead in activities such as communications, scheduling
and coordination of meeting debriefs, collection of data for
performance metric reviews.
- Lead conventions team across the Oncology Franchise to ensure
that the strategy and execution are reflective and inclusive of the
Johnson and Johnson US Oncology Portfolio Approach (including
budget ownership and tracking)
- Operational Excellence: Accountable for delivery of key
operational workstreams and execution of the Congress Excellence
Framework. Proactively identify opportunities for innovation and
operational improvement, through implementation of new policies,
procedures, technology, or other resources that can evolve our
current Congress and Convention Playbook, lead updates.
- Project Management: Develop and manage planning timelines and
action plans in collaboration with cross-functional partners and
ensure all deadlines and deliverables are met. Provide thorough and
timely communication to internal stakeholders and external
partners. Accountable for meeting and events logistics (housing,
registration, meeting rooms, calendar invites, everything related
to selected congress and conventions).
- Cross-functional Coordination: Accountable for collaborating
across the matrix and aligning on congress meeting priorities with
Global Marketing, Global R&D, and US Cross Functional teams
including Brand Marketing, Global Strategic Marketing, Sales, Sales
training, Business Analytics, Strategic Customer Group, Medical
Affairs, North America Pharma affiliates, Alliance Management,
Communications, Corporate and Outside vendors to ensure aligned
strategy and execution, identify barriers and execute
solutions.
- Customer Experience: Responsible for identifying and
implementing innovative, industry-leading practices to enable
effective, consistent, and impactful customer stakeholder
experiences at Key Oncology congresses. This individual will
evaluate opportunities to drive innovation and operational
excellence in how the US Oncology organization delivers on external
engagements. This individual will assess the current tools and
resources used to execute key meetings, identify gaps and
opportunity for improvement, and lead the evaluation of new or
additional resources.
- Build Health Policy Advocacy in support of Johnson & Johnson
long term strategy with relevant associations.
- Evolve the US Oncology Conventions Hub to become and integrated
one stop shop for US Oncology
- Develop skillset in numerous marketing competencies along with
leadership opportunities that help increase exposure to all areas
of the business.
- Challenging the company and industry status quo to identify and
develop new ideas with a future thinking mindset. This is not an
exhaustive, comprehensive listing of job functions. May perform
other duties as assigned.\r\r
Keywords: Disability Solutions, Union , Product Director, US Oncology Customer Experience & Congress and Conventions Management, Executive , Horsham, New Jersey
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