Sr. Manager, Digital Engagement Platforms - Solution Architect & Innovation Lead
Company: Disability Solutions
Location: Princeton
Posted on: October 19, 2024
Job Description:
Working with UsChallenging. Meaningful. Life-changing. Those
aren't words that are usually associated with a job. But working at
Bristol Myers Squibb is anything but usual. Here, uniquely
interesting work happens every day, in every department. From
optimizing a production line to the latest breakthroughs in cell
therapy, this is work that transforms the lives of patients, and
the careers of those who do it. You'll get the chance to grow and
thrive through opportunities uncommon in scale and scope, alongside
high-achieving teams rich in diversity. Take your career farther
than you thought possible.Bristol Myers Squibb recognizes the
importance of balance and flexibility in our work environment. We
offer a wide variety of competitive benefits, services and programs
that provide our employees with the resources to pursue their
goals, both at work and in their personal lives. Read more: .This
position is the Digital Engagement Platforms - Solution Architect &
Innovation Lead within the Commercialization IT - Digital
Engagement Platforms organization. This role would be responsible
for leading solution architecture & innovation strategy for digital
channels across web, mobile, virtual assistants
(chatbots/voicebots), home office email, social media, podcasts &
3rd party paid media. This role would also own & drive technical
architecture roadmaps and future vision. As the innovation lead,
this role would be looking at continuous innovation to accelerate
customer engagement through the different digital channels. These
would involve leveraging multiple, varied technologies as well as
GenAI, AI/ML technology stacks. It would also warrant partnering
with Senior Architect(s) and technical leads on innovation
initiatives across platforms for changes. The solution architecture
& innovation responsibilities would go across both new technical
programs as well as ongoing technical operations.The individual
will primarily partner with WCE (OCS, CE & CEP) Leads, CIT Leads,
Digital & Production agency partners globally to architect new
digital channel capabilities that have the greatest impact on the
enterprise, set the right expectations, and ensure that CIT
resources are appropriately engaged to fulfill the intended
business outcomes.Key Responsibilities
- Partner with the leads of Worldwide Commercialization
Excellence (WCE), Commercialization IT teams within Digital
Engagement Platforms, Content Platforms and Delivery,
Enterprise/Information Architecture, and the broader IT matrix
organization with an app specific focus on solution architecture,
innovation, design & delivery of new digital capabilities, and a
secondary focus on the enablement and simplification of existing
digital capabilities to drive effective content enablement
experience.
- Collaborate with IT partners and business teams to understand
requirements/use cases & translate them into technical
requirements.
- Improve or align requirement outcomes to architect & help
deliver successful release for new initiatives and
enhancements.
- Design solution architecture by evaluating and selecting
appropriate technologies and tools, including GenAI, to support
digital channels' delivery needs.
- Define and enforce best practices for solution architecture,
ensuring consistency and adherence to BMS standards.
- Contribute & manage macro architectures and technology
blueprints, system architecture and design documentation and CLAD
processes.
- Support Senior Architect(s) with solution architecture,
innovation & design of new digital capabilities.
- Identify opportunities for continuous process improvement to
drive productivity and/or cost savings.
- Lead Proof of Concepts (POCs) with user management, security,
data privacy & performance as key considerations to help prove out
a potential solution to scale into production.
- Demonstrate the ability to identify high value capabilities
with clear differentiators when making digital capability platform
choices.
- Responsible for exploring and looking at new ways of working,
using Gen AI approach to enable digital channels for an amplified
customer engagement & experience.
- Explore opportunities to utilize GenAI to enhance the speed and
quality of content authoring across all channels and tactics.
- Lead the design and development of digital channels' solution
architectures, ensuring scalability, reliability, and
performance.
- Stay up to date with emerging trends and technologies for
digital channels including advancements in new GenAI models
- Foster a culture of continuous improvement, encouraging team
members to contribute ideas and implement innovative
solutions.
- Work closely with vendors and external partners to ensure
seamless integration of third-party solutions and platforms.
- Provide technical leadership and guidance to development teams,
ensuring alignment with architectural standards and best
practices
- Responsible for ensuring that all IT capability leads &
functions are successful in their delivery of services for the
Business & WCE teams. Key matrix IT partner functions (outside of
DEP leads) include enterprise & data architecture, cyber security,
application build & support, portfolio & program management,
enterprise information management, collaboration services,
infrastructure services. Qualifications & Experience
- Digital Marketing domain experience.
- Commercialization (Commercial + Medical) domain & Digital
Engagement Channel Solutions experience.
- Excellent collaboration and communication skills, with the
confidence to build strong partnerships & influence senior business
leaders.
- Demonstrated leadership in the planning and execution of
enterprise digital capabilities for commercialization business
units.
- Expertise on software-development lifecycle methodologies
including Agile, Lean, Waterfall etc.
- Hands-on experience with multiple implementations of digital
platform (web, social, virtual assistants, podcasts, home office
email, 3rd party media etc.) capabilities.
- Demonstrated ability to lead & drive digital platform(s)
technology strategy.
- Ability to lead the analysis of complex business needs and
integrate those into compelling and actionable strategic
plans.
- Is solution / user experience oriented with the ability to
partner with & guide delivery team resources.
- Hands-on experience with ETL tools such as AWS Glue,
Informatica and integration platforms such as Mulesoft or
webMethods are good to have.
- Strong knowledge/experience in web technologies (HTML, CSS,
JavaScript, React.js etc.)
- Strong knowledge/experience of querying/programming languages
such as SQL, SOQL, Python and JavaScript/JSON are an added
advantage.
- Experience with Git, AI Predictive Solutions, ChatGPT and
strong understanding of IT processes like information/data
architecture, data privacy reviews, cyber security reviews, risk
assessments etc.
- Ability to manage business process analysis and improvement
including cost benefit analysis/estimation and post implementation
KPI metrics delivery.
- Ability to scan technical landscape for leading edge solutions
and create business cases for new investments, including level of
effort/ cost required to implement solutions & services, and
managing the delivery process. Other Experience
- Working knowledge of agile software-development lifecycle
methodologies.
- Demonstrated ability to support a dynamic culture of innovation
and continuous improvement.
- Potential to develop into an internally and externally
recognized thought-leader in the field of digital channels/platform
capabilities. Required Qualifications
- Bachelor's degree in computer science, information technology,
or a related field with 10+ years of IT work experience.
- Work experience in an architect role (with approx. 7 years of
experience in solution architecture for digital channels) and
understanding of architectural methodologies and best
practices.
- 5-7 years of working experience with most of the digital
channels (web, mobile, virtual assistants, podcasts, home office
email, social media, 3rd party paid media)
- Strong business knowledge of digital engagement channels with
proven leadership abilities.
- Familiarity with and awareness of the Pharmaceutical
Industry.
- Capable of working cooperatively across boundaries and within a
matrix to achieve results.
- Ability to deliver complex systems to one or multiple
geographies and business units.
- Demonstrates strong presentation & influencing skills with key
partners across functions/regions. If you come across a role that
intrigues you but doesn't perfectly line up with your resume, we
encourage you to apply anyway. You could be one step away from work
that will transform your life and career. Uniquely Interesting
Work, Life-changing CareersWith a single vision as inspiring as
Transforming patients' lives through science--- , every BMS
employee plays an integral role in work that goes far beyond
ordinary. Each of us is empowered to apply our individual talents
and unique perspectives in an inclusive culture, promoting
diversity in clinical trials, while our shared values of passion,
innovation, urgency, accountability, inclusion and integrity bring
out the highest potential of each of our colleagues.On-site
Protocol BMS has a diverse occupancy structure that determines
where an employee is required to conduct their work. This structure
includes site-essential, site-by-design, field-based and
remote-by-design jobs. The occupancy type that you are assigned is
determined by the nature and responsibilities of your role:
Site-essential roles require 100% of shifts onsite at your assigned
facility. Site-by-design roles may be eligible for a hybrid work
model with at least 50% onsite at your assigned facility. For these
roles, onsite presence is considered an essential job function and
is critical to collaboration, innovation, productivity, and a
positive Company culture. For field-based and remote-by-design
roles the ability to physically travel to visit customers, patients
or business partners and to attend meetings on behalf of BMS as
directed is an essential job function. BMS is dedicated to ensuring
that people with disabilities can excel through a transparent
recruitment process, reasonable workplace
accommodations/adjustments and ongoing support in their roles.
Applicants can request a reasonable workplace
accommodation/adjustment prior to accepting a job offer. If you
require reasonable accommodations/adjustments in completing this
application, or in any part of the recruitment process, direct your
inquiries to . Visit to access our complete Equal Employment
Opportunity statement. BMS cares about your well-being and the
well-being of our staff, customers, patients, and communities. As a
result, the Company strongly recommends that all employees be fully
vaccinated for Covid-19 and keep up to date with Covid-19 boosters.
BMS will consider for employment qualified applicants with arrest
and conviction records, pursuant to applicable laws in your area.If
you live in or expect to work from Los Angeles County if hired for
this position, please visit this page for important additional
information: Any data processed in connection with role
applications will be treated in accordance with applicable data
privacy policies and regulations.
Keywords: Disability Solutions, Union , Sr. Manager, Digital Engagement Platforms - Solution Architect & Innovation Lead, Executive , Princeton, New Jersey
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