Senior Manager - Authoring Platform - Content Platforms & Delivery
Company: Disability Solutions
Location: Princeton
Posted on: October 19, 2024
Job Description:
Working with UsChallenging. Meaningful. Life-changing. Those
aren't words that are usually associated with a job. But working at
Bristol Myers Squibb is anything but usual. Here, uniquely
interesting work happens every day, in every department. From
optimizing a production line to the latest breakthroughs in cell
therapy, this is work that transforms the lives of patients, and
the careers of those who do it. You'll get the chance to grow and
thrive through opportunities uncommon in scale and scope, alongside
high-achieving teams rich in diversity. Take your career farther
than you thought possible.Bristol Myers Squibb recognizes the
importance of balance and flexibility in our work environment. We
offer a wide variety of competitive benefits, services and programs
that provide our employees with the resources to pursue their
goals, both at work and in their personal lives. Read more:
.Position Summary This position is the Senior Manager, Authoring
Platform within the Commercialization IT - Content Platforms &
Delivery organization, responsible & accountable for managing
content authoring platform for multi-channel and email content.
This role is responsible for ensuring operational viability of the
product and supports business processes and needs. This role will
work closely with business stakeholders, IT partners and external
vendors to ensure the platforms meet the needs of our customers and
enable impactful experiences across channels. This role will be
responsible for the day-to-day operations and management of the
platform, management of enhancement backlog, defining solutions,
and working with cross-functional teams to implement the changes in
production. Key Responsibilities
- Lead and partner with matrix teams to drive and govern change
board processes across capabilities and projects
- Collaborate with matrix teams (i.e., Business, IT, Security,
External Vendors, etc.) to ensure smooth execution of programs,
projects, and support activities to meet business needs
- Collaborate with cross-functional teams to understand the
business requirements, user feedback and market trends
- Manage operational platform support and plan releases to
continuously advance the platform that enhance business
processes
- Lead the design, development, testing and deployment of new
features and enhancements for the platforms
- Provide guidance and support to the platform users, including
training, documentation and troubleshooting
- Understanding of Veeva Vault PromoMats and MedComms development
processes. Strong knowledge & hands on experience managing the
end-to-end content lifecycle i.e., content creation, content
storage, content review & approval, content assembly/authoring &
content distribution and production.
- Understand technologies and integrations and create artifacts
to capture technology ecosystem design in support of business
processes.
- Work with the teams to analyze and define processes that
further advance content management strategy for managing content at
the lowest level, upwards to tactics and distributions. Clearly
capture user stories and use cases with sufficient detail to reduce
ambiguity between business requirements and systems.
- Ability to capture KPIs and trace requirements to successful
outcomes.
- Collaborate with IT partners and business teams to understand
and refine requirements and prepare use cases or process flow
diagrams as a means of communicating requirements, challenges,
gaps, and areas of efficiencies/inefficiencies.
- Ability to understand, analyze, and provide input into solution
options, keeping considerations, implications, and end-user impact
in mind.
- Provide thought leadership around process improvements and
collaborate with other domain teams on creating cross-domain
solutions.
- Identify opportunities for continuous improvement such as
increasing productivity or cost savings.
- Create, organize, maintain and control process library &
document artifacts.
- Drive continuous improvement and innovation for the
platforms
- Design & develop cost effective solutions that meet functional,
technical, security and performance requirements which also adhere
to platform design standards & release management process
- Partner with external platform partners/vendors to influence &
drive their product roadmaps
- Identify opportunities for continuous improvement such as
increasing productivity or cost savings throughout the delivery
process
- Ensure technical solutions are compliant with BMS policies,
procedures, and regulations
- Identify, clarify, and resolve system development and/or
maintenance activity issues and risks, escalating them as
needed.
- Qualifications & Experience Required Qualifications
- Bachelor's Degree and 5+ years of experience within a similar
capacity, as a systems/product owner.
- Experienced in Vault Java SDK, Vault to Vault Integration and
Spark functionality. A solid knowledge of Web Development (HTML,
CSS, JavaScript) is a bonus towards future need.
- Able to refresh, migrate data and maintain Vault
sandboxes.
- 2 - 4 years of experience of Veeva CRM application, especially
as it integrates with PromoMats and MedComms.
- Experience in complex, content workflows and user access
design.
- Hands-on experience working leading requirements efforts,
process discussions and producing documentation to clearly
articulate information for cross-functional teams.
- Understanding of Omni Channel Content development processes.
Strong knowledge of end-to-end content lifecycle i.e., content
creation, content storage, content review & approval, content
assembly/authoring & content distribution.
- Strong knowledge of foundational content capabilities - Digital
Asset Management (DAM), Medical/Legal/Regulatory (MLR) Review
Processes, and Content Management Systems (CMS).
- Excellent collaboration and communication skills, with the
ability to build strong partnerships.
- Ability to partner with business teams and clearly articulate
technical flow & processes in business terms.
- Ability to lead the analysis of complex business needs and
translate them into technical documentation.
- Capable of working cooperatively and collaboratively across
matrix teams to achieve results.Desired Experience
- Familiarity with Commercialization content management
processes.
- Familiarity with and awareness of the Pharmaceutical
Industry.
- Working knowledge of AL/ML technologies to drive
automation.
- Experience working with regulated and validated systems.
- Experience with working with waterfall and agile delivery and
projects, lean process, and/or BABO methodologies. If you come
across a role that intrigues you but doesn't perfectly line up with
your resume, we encourage you to apply anyway. You could be one
step away from work that will transform your life and career.
Uniquely Interesting Work, Life-changing CareersWith a single
vision as inspiring as Transforming patients' lives through
science--- , every BMS employee plays an integral role in work that
goes far beyond ordinary. Each of us is empowered to apply our
individual talents and unique perspectives in an inclusive culture,
promoting diversity in clinical trials, while our shared values of
passion, innovation, urgency, accountability, inclusion and
integrity bring out the highest potential of each of our
colleagues.On-site Protocol BMS has a diverse occupancy structure
that determines where an employee is required to conduct their
work. This structure includes site-essential, site-by-design,
field-based and remote-by-design jobs. The occupancy type that you
are assigned is determined by the nature and responsibilities of
your role: Site-essential roles require 100% of shifts onsite at
your assigned facility. Site-by-design roles may be eligible for a
hybrid work model with at least 50% onsite at your assigned
facility. For these roles, onsite presence is considered an
essential job function and is critical to collaboration,
innovation, productivity, and a positive Company culture. For
field-based and remote-by-design roles the ability to physically
travel to visit customers, patients or business partners and to
attend meetings on behalf of BMS as directed is an essential job
function. BMS is dedicated to ensuring that people with
disabilities can excel through a transparent recruitment process,
reasonable workplace accommodations/adjustments and ongoing support
in their roles. Applicants can request a reasonable workplace
accommodation/adjustment prior to accepting a job offer. If you
require reasonable accommodations/adjustments in completing this
application, or in any part of the recruitment process, direct your
inquiries to . Visit to access our complete Equal Employment
Opportunity statement. BMS cares about your well-being and the
well-being of our staff, customers, patients, and communities. As a
result, the Company strongly recommends that all employees be fully
vaccinated for Covid-19 and keep up to date with Covid-19 boosters.
BMS will consider for employment qualified applicants with arrest
and conviction records, pursuant to applicable laws in your area.If
you live in or expect to work from Los Angeles County if hired for
this position, please visit this page for important additional
information: Any data processed in connection with role
applications will be treated in accordance with applicable data
privacy policies and regulations.
Keywords: Disability Solutions, Union , Senior Manager - Authoring Platform - Content Platforms & Delivery, Executive , Princeton, New Jersey
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